Ticket Support
Keep the communication fluid with your clients. We know that nobody likes problems, so we can give your team the tools to easily solve them. Our support products are flexible and allow you to help people when they need it most.
OPTIMIZE YOUR CUSTOMERS SUPPORT
Full communication history
Make your customers feel heard in every interaction with a chronological overview of every conversation, including topic tags and categorization.
Internal notes
Share internal notes about a customer between agents, keeping the chronology and context intact. Annotate the customer’s sentiment, status or loyalty to your business, making future interactions more relevant.
Put your data to work, everywhere
Identify your most active channels, measure your performance against SLAs, and track ticket response and handling time.
Skill-based routing
Route tickets to agents depending on skill level. Create triage logic so when an expert is unavailable, tickets still get addressed by the next best agent.
Ticket segmentation
Segment tickets based on priority, category, language and more.
Workload management
Optimize the distribution of tickets to ensure a balanced workload across the team.
TASKS
Create an internal to-do list for agents
Tasks can be associated with tickets or they can stand alone in the help desk. When tasks are ticket-related, this prevents the tickets from being closed until all tasks within the ticket are complete. Add collaborators to include external users to the task items while keeping them separate from the ticket thread and contents
TICKETS at your business
You are in good company and brands of every size, shape and industry can improve their customer experiences with music at your locations.
BUSINESS SOFTWARE MODULES THAT HELP YOUR TEAM GET THE JOB DONE
Service Tickets
Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.
Feedback
Get a pulse on customer happiness and deploy surveys to gather feedback that can be used to build a better customer experience.
Automation & Routing
Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.
Knowledge Base
Turn your customers’ most frequently asked support questions and tickets into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines.
Reporting
Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more.
Goals
Create team goals, such as average ticket response time, number of tickets closed, and more. Use them to stay focused, and meet and exceed customer expectations.
Canned snippets
Create a bank of reusable answers for prospects’ most frequently asked questions that you can quickly add to live chats or emails to save time and help prospects faster.
Tickets closed reports
Measure your customer service efforts. Get in-depth reports that show volume, category, and response times.
Time-to-close reports
See how long customers are waiting for their questions to be solved, and use the data to improve response times and processes.
Custom properties
Associate specific data points with contacts, companies, and deals.
Ticket pipelines
Split tickets into different pipelines, for example by region, brands, or teams.
Teams
Organize your users into diverse groups that you can use to control access, filter reports, and more.
$26 USD
Per month, billed annually
250 tickets
• User roles
• Field-level permissions
• Email templates
• Reporting dashboard
• Documents
• Field-level permissions
• Service Tickets
• Goals
• Tickets closed reports
• Custom properties
• Ticket pipelines
• Teams
$44 USD
Per month, billed annually
500 tickets
• User roles
• Field-level permissions
• Email templates
• Reporting dashboard
• Documents
• Field-level permissions
• Service Tickets
• Goals
• Tickets closed reports
• Custom properties
• Ticket pipelines
• Teams
$61 USD
Per month, billed annually
750 tickets
• User roles
• Field-level permissions
• Email templates
• Reporting dashboard
• Documents
• Field-level permissions
• Service Tickets
• Goals
• Tickets closed reports
• Custom properties
• Ticket pipelines
• Teams
$79 USD
Per month, billed annually
1000 tickets
• User roles
• Field-level permissions
• Email templates
• Reporting dashboard
• Documents
• Field-level permissions
• Service Tickets
• Goals
• Tickets closed reports
• Custom properties
• Ticket pipelines
• Teams
+1000 TICKETS?
CUSTOMIZE YOUR PLAN